The organization of the repair is multifaceted and multifaceted. Many of us have retained the Soviet approach to repair, they say, what is there to be wise, everything is simple: I found a brigade, brought materials and just drive. But in Soviet times, even high-ranking party officials could not imagine a "European-style renovation", there were no such materials at that time. Ordinary Soviet people made repairs from what they got.
And this mentality "the main thing is to get it, but to do it anyway, we will do it" even with the modern abundance of materials continues to operate, but in its second part. And we just can't understand: why did it turn out so badly? Let's digress from our Russian reality and look at repairs as a kind of business.
Currently, the most advanced companies in the world are moving from marketing policy to TQM overall quality management and ICO 9000 quality standardization. And this is not a one-time event, but a strategy. However, this is a very complicated and expensive business, and if in the West not every company can do it, in Russia there are only a few such organizations. It should immediately be said that repairs are so complicated, difficult, not always rewarding business that they remain outside the field of activity of large monopoly structures. Big business people figured out this type of activity long ago and left it to the shabashniki. There is not a single large company whose main activity would be services for the repair and decoration of offices and especially apartments.
The governments of Russia and Moscow, and they suffer from housing and communal services, GREP, DEZ, etc. In our opinion, one of the problems, the ground for conflicts and dissatisfaction, and customers and contractors is ignorance of standards for repair and finishing work. On the one hand - "I need good and even, etc.", on the other "and what in my opinion is good and even". The psychological aspect: if they do it badly, I won't pay (I won't pay extra, deduct, etc.), the other side - "what did he (she, they) want for that kind of money?" Moral aspect: the customer "and the builders are all hack-workers and their hands grow out of the wrong place."
Contractors "but he (the client) himself does not know what he wants: his wife says one thing, and he says another, but they demand a third and still find fault and underpay." And the eternal Russian question rises in full growth - Who is to blame? Who? But we are all to blame, i.e. nobody. Tell me, who knows the quality standards of repair and finishing works? Who meets these standards? Who knows how to check and accept work? So we do the repairs intuitively, instinctively, reflexively, as my wife says, as I saw at my neighbor's, how I read it in a beautiful magazine, how it was shown on TV, looked at the exhibition, and if the professor was already working in the construction team.
And this is the understanding of the repair and the Customers and Contractors. And it is so wide and multifaceted, polygonal, curvilinear, cracked, etc., that it is only possible at the beginning of this "flood", "fire", "move" to roughly agree on a price. Enjoy dismantling work, breaking old partitions, garbage disposal, and then become sad. After all, it is then more and more that you will learn that understanding the quality of work is very individual and personal.
You wanted and thought that the quality of work is not what is done and for which you are already asking for money. And who did not know that you will find fault. On the other hand, contractors, as executors of your plans, also feel awkward and uncomfortable when they do not understand correctly what they wanted from them and what they didn’t please. What to do? The peculiarity of the repair is such that you can not achieve quality for any money and, on the other hand, you can get the desired result for a small price. Look around and remember how many of your friends and acquaintances did the renovation and how many of them are happy with its completion, and who is satisfied with the quality?
Renovation, especially good, is an expensive event and wealthy people can afford it. I am sure that the renovation is not done with the last money. This means that the customer knows how to earn them and, probably, enough to buy, repair and furnish an apartment. Look at renovating your apartment as a new separate project. Probably no one in their company approaches new projects so lightly (they develop a business plan, technologies, materials, personnel, quality standards, etc.), at least they test unverified specialists. We all know how to watch TV, but we can't repair. So, renovation as a separate business project, along with all the attributes of the activity inherent in the project, this project has its own differences. And above all in terms of quality.
What is a quality repair?
By what standards and methods is its quality measured? One of the main normative documents SNiP 3.04.01-87 insulating and finishing coatings. These rules and regulations apply to the production and acceptance of major finishing works. And don't think that these rules are unprincipled and not strict on the contractor, for example, if you look at the German DIN standards, we will see that our rules are more demanding. But the main thing is that the Customers do not know these SNiP rules, they only guess that something should be. Unscrupulous Contractors take advantage of this ignorance to the fullest. And if the Customer is not familiar with SNiPs, then unscrupulous Contractors will convince even the inhabitants of Pisa of the verticality of the tower. Here we are breaking the Biblical commandments - "do not tempt."
By our ignorance we tempt the performer of the work, we ourselves discourage the workers, we ourselves contribute to the hack. Why bother when it’s okay? Acting as unprepared, ignorant consumers, presenting raw unformed demand to the market, we ourselves form the same supply of low-quality services. It turns out that the situation is paradoxical for the Western economy and usual for the Russian economy - the consumer himself, with his money, stimulates marriage and hack. The workers themselves will not undertake to read and study SNiPs, etc., because then they will no longer be workers. Therefore, the education of workers is the business of the customer.
The supply must correspond to the demand of the Consumer, (equilibrium price). Therefore, the salvation of the drowning is the work of the drowning themselves. Where to begin? You don't need to know everything, and you don't need to. But you must and simply must know what you cannot but know - these are the rules and regulations for the production and acceptance of finishing works. A variety of special and popular literature is now enough in any store.